Returns for Physical Products
You may return your unused product in its original condition and original packaging within 30 days of receipt for a full refund or credit minus the shipping cost. Products that have been written on or in, or altered or modified in any way are not eligible for returns, replacements, or refunds.
Returns for Digital Products
Returns for any digital products will be accepted within 30 days of the purchase date, provided that the authorization key has not been used to begin the course. Beyond 30 days, Coaching Systems reserves the right to accept or deny returns on a case-by-case basis.
To return a physical product, please first contact us by either phone (800-354-9099), or by email (firstname.lastname@example.org). Once the return has been approved, please send it to:
Coaching Systems, LLC
12503 E. Euclid Dr.
Centennial, CO 80111
Pack the item(s) securely in the original box and send to the above address. Please note that you will be responsible for the return shipping costs. Coaching Systems recommends that you use a shipping service that includes tracking. Coaching Systems is not responsible for packages that are lost in transit.
In the case of physical products, we will examine the materials once they arrive. After that, please allow up to 14 business days for your account to be refunded. Refunds may take 1-2 billing cycles to appear on your statement.